At Nathan Stationery, we want to ensure that you are completely satisfied with your purchase. If you encounter any issues with the products you receive, we are here to assist you. Please review our return and refund policy below.
1. Returns
- Eligibility for Return: We accept returns only for defective or damaged products. If your product is damaged during delivery or incorrect, you must notify us within 7 days of receiving your order.
- Return Process: To initiate a return, please contact our customer service team at [email protected] with your order details and a description of the issue. Our team will guide you through the return process.
2. Refunds
- Refund Eligibility: Refunds are provided for defective, damaged, or incorrect items. Unfortunately, we do not offer refunds for products returned for any other reason (e.g., change of mind or non-damaged items).
- Refund Process: Once your return is received and inspected, we will process your refund. If your refund is approved, it will be issued via the original payment method used for the order. Please note, refunds may take up to 10 business days to appear on your account, depending on your bank or payment provider.
3. Non-Returnable Items
- Due to the nature of our products, used or opened items cannot be returned unless they are defective. Please ensure that items are in their original condition when requesting a return.
4. Shipping Costs
- If the return is due to our error (e.g., damaged or incorrect items), we will cover the cost of return shipping. In the case of a return for any other reason, the customer will be responsible for the return shipping charges.
5. How to Contact Us
If you need assistance with a return or refund, please contact our customer support team at:
Email: [email protected]